Technical Support

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For more info on the voluntary recall of FilterLine® H Set and VitaLine™ H Set Infant Neonatal CO2 Sampling Lines click here.

Country	1-800-number
Britain and N.Ireland, France, Germany and West Europe, Holland, Italy, Spain, Canary Islands, Andora, Switzerland	00-800-97258991	Ext.104
USA	011-800-97258991 1-8888-938677	Ext.104 Ext.104
Japan	001-010-800-97258991	Ext.104
Sweden	0-800-97258991	Ext.104

Main Office

Service hours:
Sunday - Thursday from 8 a.m. to 10 p.m.
(Israel+2 GMT)

Liell Karni
Phone: +972 (2) 589-9104
E-Mail: Technicalsupport@oridion.com

Authorized service centers:

For US customers:

Mercury Medical Service hours: Monday - Friday from 8 a.m. to 5 p.m. 11300 49th Street North Clearwater, FL 33762-4800 Phone: 1-800-990-6372 ; 1-800-990-MERC E-Mail: jruggiero@mercurymed.com or dswinson@mercurymed.com		C.T. Medical Electronics Company Inc. Service Hours: Monday - Friday 8 a.m. to 4:30 p.m. (EST) The service division for Clinical Technology Inc & Advanced Critical Devices One Corporation Center Broadview Hts. Ohio 44147 Phone: 1-800-625-3551 opt 2 for Service E-mail: crowland@clinical-tech.com
Doctors Oxygen Service, Inc. 9760 South 60th Street Franklin, WI. 53132 Phone: 414-421-3700 Toll Free: 800-558-3834 Fax: 414-421-7055 E-Mail: Dennis@doctorsoxygenservice.com		Martab Medical 300F Route 17 South Mahwah NJ 07430 Phone: 201-512-1100 x227 Fax: 201+512.0105 E-Mail: corporate@martab.com

For Europe customers:

The Surgical Company B.V - (Formally KP Service Center)
Terminalweg 19a
3821 AJ Amersfoort
Postbus 2582
3800 GC Amersfoort
The Netherlands
Tel: +31(0)33-456 782 8 (Customer Service)
Fax: +31(0)33-455 05 29

Technical department:
Email: service@surgcomp.com;
oridion@surgcomp.com
Cell phone Service engineer René Klarenbeek: +31 (0)33-4508354
or Technical supervisor
Tel: +31 (0)33-4508377

Calibration kit

To order a calibration kit contact the following company:

Air Liquide (Scott Medical).
Number T4653ORF-CD

The calibration kit includes:

Calibration Gas Canister
(5%CO₂, 21% O₂, Bal.N2)
T-piece connector
Calibration FilterLine®

Customer Service at 215-766-7407 ext. 1323 for US orders
or ext. 1491 for Intl orders

www.us.airliquidehealthcare.com

US Orders:
Betsy Brown
Betsy.brown@airliquide.com
Tel: 215-766-7407 X 1323

International Orders:
Barbara Leatherman
Barbara.leatherman@airliquide.com
Tel: 215-766-7407 X 1491

Calibration instructions:

PDF HH Calibration instructions
PDF HH Calibration from service mode